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Tampere University Student’s Guide

Student's Navigaattori

Information, support and guidance for your studies – start here! 

The Student’s Navigaattori is a service available to all students at Tampere University, both on campus and online. You can contact us with any questions. There is no need to know who to contact, as we will direct you to the appropriate service. 

We can assist you with questions about your studies, student life and well-being as well as enrolment for the academic year, study rights, scholarships, tuition fees and changes to your personal details. You can also contact us if you have general questions about Open University studies or the application process.

We provide the following study-related documents:   

  • certificate of student status 
  • transcript of records 
  • degree certificate 
  • copy of a degree certificate

If we can't resolve your matter on the spot, we'll help you find the support you need so you can focus on what matters most.​

If you have questions about applying to Tampere University, please contact our Admissions Services at admissions.tau [at] tuni.fi.

Our Services for Students

  1. 1

    Without an appointment

    • Online: Ask us anything (requires TUNI account)
    • Email: Navigaattori.tau [at] tuni.fi (navigaattori[dot]tau[at]tuni[dot]fi) ​
    • On campus (Monday-Thursday, 12:00-14:00)​:
    • Phone Monday-Friday, 12:00-14:00
      • Student's Navigaattori  +358 294 520 200
      • Open University +358 294 520 881
    • Ask Us Anything advice sessions on Jodel in the @tampereenyliopisto channel every Monday 14:00-16:00
  2. 2

    By appointment

    • Book an advising appointment online
    • Guidance is available on Hervanta and City Centre campuses:
      • Tuesdays and Wednesdays from 9:00 to 11:00 and from 14:30 to 16:00
      • Appointments can be booked from 6 days up to 24 hours in advance

 

Exceptions to opening hours:

  • Customer service closed on 11 September
  • Customer service closed on 1 October
Student's Navigaattori.
Published: 29.4.2026
Updated: 8.9.2026